Refund & Cancellation Policy

Last updated: 19 October 2026

This policy explains the refund and cancellation terms for Scanosphere subscriptions, operated by Shrimant Ventures Private Limited.

1. Subscriptions Are Non-Refundable

Scanosphere subscriptions are digital services and are non-refundable as a general rule. By subscribing, you acknowledge and accept this policy. The exceptions are set out below.

The free trial costs nothing: nothing is charged unless you subscribe. When you subscribe, the checkout shows when you will be charged, which may be straight away (for example, when a discount applies to your first payment). A small amount authorised at checkout to verify your payment method is not a charge: it is released or refunded automatically.

2. Cancellation

• You can cancel your subscription at any time from the Subscription & billing page in your account.
• Cancelling stops all future payments straight away: your subscription will not renew.
• You retain access to paid features until the end of the period you have already paid for.
• If you cancel before your first payment (for example, while you are still on your trial), you are not charged at all and your trial continues until it ends.
• To change to a different plan, contact us.
• No partial or pro-rated refund is given for any unused portion of a billing period.

3. Refunds at Our Discretion

Any refund outside the terms of this policy is granted solely at the discretion of Shrimant Ventures Private Limited and is decided on a case-by-case basis. Granting a refund in one instance does not create any obligation, right, or entitlement to a refund in any other instance.

4. If We Discontinue the Service

If we permanently discontinue Scanosphere, or permanently withdraw a plan you have paid for and offer no equivalent replacement, we will refund the unused portion of any active annual subscription on a pro-rata basis.

The refund is calculated from the amount you actually paid, divided across the twelve months of the subscription. Any partial month in progress is counted in your favour and is not deducted. For example, if three and a half months of a twelve-month subscription have elapsed, the part-month is disregarded and nine twelfths of the amount you paid will be refunded.

This applies to permanent discontinuation only. Temporary interruptions, maintenance, and outages are covered by the "as is" terms of our Terms of Service and do not give rise to a refund.

5. Genuine Billing Errors

In genuine cases — such as a duplicate charge, or a payment captured where the subscription was never activated — a refund will generally be honored on request. Please contact us with details and we will investigate promptly.

6. Refund Processing

Where a refund is approved, it is processed to the original payment method, typically within 5–7 business days. The exact timeline may vary depending on the payment processor and your bank.

7. Contact

For any refund or cancellation queries, reach us at connect@scanosphere.com.